Service scope
Practical support for high-output metal coil processing.
Our service approach is built around real production needs: fast response,
practical troubleshooting, stable line performance, and long-term equipment value.
Use the Service menu in the top navigation to jump directly to each service category.
01
Warranty
Warranty support covers qualified equipment components, installation follow-up, and
early production checks after commissioning. Our team helps verify machine condition,
line operation, and the service items needed to keep the system stable.
- Machine condition review after delivery and installation
- Warranty issue documentation and parts coordination
- Support for startup, acceptance, and early production feedback
02
Technical Support
Technical support is available for electrical control, mechanical adjustment,
operating questions, and troubleshooting. For servo control, cutting accuracy,
slitting tension, and line synchronization, we help isolate the cause and recommend
a clear action path.
- Remote troubleshooting for CNC control and motion systems
- Support for cutting, leveling, slitting, and recoiling issues
- Guidance for alarms, parameter checks, and operating workflow
03
Installation & Commissioning
A stable production line starts with careful installation. We support machine
positioning, line alignment, control setup, trial running, and acceptance checks
according to the customer site and production requirements.
- Line layout review and installation preparation
- Mechanical alignment, electrical setup, and trial running
- Commissioning support for sheet length, tension, and stacking quality
04
Production Support
After the machine enters production, we can help tune the line for specific material
thickness, coil width, production speed, surface requirements, and finished sheet or
strip quality.
- Production parameter review for different materials
- Support for throughput, cutting accuracy, and output stability
- Line workflow suggestions for operators and maintenance teams
05
Preventive Maintenance
Preventive maintenance helps reduce downtime and extend equipment life. Service plans
can focus on shear components, leveling units, slitting knife stations, hydraulic
systems, control cabinets, sensors, and wear parts.
- Maintenance schedule planning for production-line equipment
- Inspection of wear parts, sensors, hydraulics, and drive systems
- Recommended service intervals based on working hours and material load
06
Upgrades & Retrofit
When production requirements change, existing equipment can often be improved with
control upgrades, servo system optimization, added automation modules, safety updates,
or new material-handling sections.
- CNC, servo, HMI, and control cabinet upgrade planning
- Automation additions for feeding, stacking, recoiling, or handling
- Retrofit support for older lines and changing production requirements
07
Training
Training is shaped around practical factory work. Operators and maintenance teams can
learn daily operation, safety procedures, basic parameter adjustment, fault diagnosis,
and routine maintenance.
- Operator training for daily production and safety workflow
- Maintenance training for inspections and common fault handling
- Production guidance for cutting, slitting, leveling, and recoiling tasks
08
Spare Parts
Spare parts support helps customers prepare for planned maintenance and urgent repair
needs. We can help identify required components according to equipment model, serial
information, production section, and photos of the part.
- Recommended spare-part lists for commissioning and maintenance
- Support for blades, rollers, sensors, electrical parts, and wear components
- Parts identification using machine information and site photos
Need service support or a quotation?
Send your machine type, production issue, material range, and site photos if available.
Request service support